Refund policy

Glow Gallop Returns & Refunds

30-day returns
Contact us through our Contact page within 30 days of delivery to request a return. For our voluntary return offer, items must be unused, unworn, with tags and original packaging, and accompanied by proof of purchase. Contact us before sending anything back; we will provide return instructions and the correct return address. Return-label arrangements and any applicable postage cost will be confirmed before you return an item.

Faulty, damaged or incorrect items
Inspect your order on arrival and contact us promptly with your order number and details of the problem. We will arrange an appropriate refund, repair or replacement as required by applicable law, including necessary return costs where the goods are faulty or incorrect.

Refunds and exchanges
We will notify you after reviewing your return. Approved refunds go to the original payment method, normally within 10 business days, subject to any shorter legal deadline. Your bank may take additional time. For an exchange, contact us to arrange a return and place a new order.

UK cancellation rights
For most online purchases, UK customers may notify us of cancellation within 14 days after delivery and then have a further 14 days to return the goods. We refund the goods and standard outbound delivery within 14 days of receiving the goods or evidence of return, whichever is earlier. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature and function. Original packaging is not a condition of these statutory rights.

Your legal rights
This policy and any optional protection or warranty do not reduce your rights concerning faulty, misdescribed or undelivered goods. You do not need to purchase an add-on to receive remedies required by law.